Summary
Project managers and project management practitioners need to excel with communication skills. This course will reinforce and expand on the set of essential skills required to communicate efficiently in our increasingly complex marketplace.
The course “Effective Business Communication” allows students to claim 11 PDUs once they have completed their study. The course includes 7 Course Modules as delineated below.
Course Module 1: The Planning Worksheet
Duration: 1 hour
Learning Objective: Learn how to use a Planning Worksheet to analyze the needs and restrictions of a writing task.
Course Module 2: Writing Skills
Duration: 2 hours
Learning Objective: Learn how to improve your business writing skills by choosing appropriate words, building effective sentences, and identifying and correcting common sentence faults.
Course Module 3: Patterns of Development
Duration: 1 hour
Learning Objective: Learn how to organize business writing into specific patterns, depending on the type of information you want to communicate.
Course Module 4: Letters
Duration: 2 hours
Learning Objective: Learn how to write letters that convey neutral or positive news, as well as how to write negative news letters with tact and courtesy.
Course Module 5: Memos, E-Mail, and Other Communications
Duration: 1 hour
Learning Objective: Learn how to prepare memos, proposals, press releases, e-mails, and faxes.
Course Module 6: Reports
Duration: 1 hour
Learning Objective: Become familiar with the general characteristics and acceptable formats of formal, informational, analytical, and persuasive reports.
Course Module 7: Documentation
Duration: 3 hours
Learning Objective: Learn how to write clear, concise and effective documentation. | 
