Summary
Project managers and project management practitioners sometimes have to deal with difficult people in their project team or may experience difficulties to manage stakeholders from a people perspective. This course presents overviews of problems and also strategies and/or scenarios to help to resolve problems.
The course “Dealing with Difficult People” allows students to claim 08 PDUs once they have completed their study. The course includes 7 Course Modules as delineated below.
Course Module 1: Managing Against the Odds
Duration: 0.25 hour
Learning Objective: Learn how to deal with difficult people, avoid mistake with better communication.
Course Module 2: Consideration
Duration: 2 hours
Learning Objective: Learn how to identify key causes of difficult behavior, clarify situation and modify it.
Course Module 3: Attitude
Duration: 1 hour
Learning Objective: Learn how to identify causes of attitude problem in the workplace, qualify it and resolve it.
Course Module 4: Trust
Duration: 1 hour
Learning Objective: Learn how to identify a trust problem in the workplace, qualify it and resolve it.
Course Module 5: Power
Duration: 1 hour
Learning Objective: Learn how to identify a power problem in the workplace, qualify it and resolve it.
Course Module 6: Communication
Duration: 2 hours
Learning Objective: Learn how identify a communication problem, qualify it and resolve it.
Course Module 7: Responsibility
Duration: 1 hour
Learning Objective: Learn how identify a responsibility problem, qualify it and resolve it. | 
