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Use this form if you are having problems when using your course or displaying your certificate.
For registration help, please use the special registration form.

For pre-sale inquiries use the PMP-PDU Pre-sale Info form

Customer Service Desk

Please use the form below if you are having problems when using your course or displaying your certificate. (For registration help, please use the special registration form)

Our team will be in contact with you in the best delay. Issues may be reported any time of day:

Issues arriving after 4:00 pm Pacific Time will be addressed the next morning.
Issues received during business hours are answered as quickly as possible, usually in minutes (and no more than 8 business hours or 24 hours during the week-end and statutory holiday).
Any complex issues beyond the use and operation of the courseware material may be routed to the appropriate subject matter or expert; in such cases, resolution time may range from 2 to 3 business days.
Answers are emailed to you so it is important that you include your name and a valid email address. Make sure to add PMbase.com in your whitelist.

First Name:	*
Last Name:	*
Email used at Purchase:	*
Alternate Email:	*
For which course do you experience issues?	*
What is your username?	*
Please take the time to provide some information about your computer and describe precisely your problem to help our team provide you with a quality service: Are you using a browser which is not Internet Explorer? If not, please review the technical requirements as this will cause your course access not to work. Will you be able to receive answers to the email provided above, did you add our domain pmbase.com to your whitelist? What error message do you get ? When does this happen? Please provide steps to reproduce the issue. Is there anything specific about your computer or browser that we should know?


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